Staff Induction Days – Mental Health Training

Course Overview

This comprehensive induction training is tailored for support companies seeking to equip their employees with essential skills in crisis management and conflict resolution. Designed as an immersive two-day program with a combination of accredited and non accredited training, it is a solid foundation for staff entering the support sector, ensuring they are well-prepared to navigate the complexities of their roles. Through a combination of theoretical insights, practical exercises, and interactive discussions, participants will gain a deep understanding of crisis recognition, response techniques, and conflict resolution strategies specific to support environments. This course not only fulfills the critical need for induction training but also serves as a cornerstone for fostering a supportive and resilient workforce within the organisation.

Day 1: CHCCCS019 Recognise and respond to crisis situations

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work  collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or  remote contact with persons involved.

Core Elements

• Identify imminent crisis situations
• Address immediate safety concerns
• Provide referral for crisis intervention support
• Care for Self

Day 2: The CURE Methodology - A Methodology for Managing Conflict and Crisis

What is the CURE Methodology?

CURE stands for Cause, Understanding, Response and Evaluation.

This acronym can be used by individuals in supportive roles as a simple and easy to follow process when needing to intervene or manage conflict or crisis in support environments.

Overview

Cause - Any conflict or crisis can be traced back to a specific stimulus that has incited an emotional and/or physical response. Finding the root cause or contributing factors that have triggered such a conflict or crisis is the first step to realising an optimal response to resolving the issue.
Understanding - Every person sees the world differently. And in this step, we seek to understand why such a stimulus (i.e. triggering event or experience) was a problem for the individual and how this may be impacting their ability to cope.
Response - When we can better understand the events surrounding a heightened behavioural response, we have an increased opportunity to adjust our approach or behavioural intervention strategies used, to guide the conflict or crisis towards an optimal outcome.
Evaluation - Most of us follow entrenched patterns of behaviour, but understand that behavioural change can also be dynamic (both positively or negatively) depending on the environment.
In this final step, it is critical to identify, analyse and evaluate our implemented responses to conflict or crisis events, so that we can better position ourselves for creating more positive resolution practices in the future, that include developing a client’s coping strategies.

Day 2: Vicarious Trauma - Identification & Management Strategies for Workers Susceptible to Experiencing Vicarious Trauma

What is Vicarious Trauma?

Vicarious trauma is a process of change resulting from empathetic engagement with trauma survivors.

Anyone who engages empathetically with survivors of traumatic incidents, torture, and material relating to their trauma, is potentially affected, including doctors and other health professionals which includes support workers.

Core Elements of Training:

• The impact of Trauma on the individual
• Signs of vicarious trauma
• Coping strategies for mitigating the risk of vicarious trauma
• Self-awareness and regulation
• Developing self-care plans